Terms & Conditions

Last updated: 1 September 2026

Agreement to Terms

By accessing or using the website and services provided by Nireva ("Company," "we," "our," or "us"), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our website or purchase our products.

Products and Services

Nireva is a skincare brand that sells products directly to customers online, including serums and related skincare items described on our website, product pages and marketing materials. Our services may include order processing and fulfilment, shipping and delivery, subscriptions, and customer support.

Use of Website and Services

Eligibility

You must be at least 18 years old and legally able to enter into binding contracts to use our website and buy our products. By using our services, you confirm that you meet these requirements.

Permitted use

You agree to use our website only for lawful purposes and in accordance with these Terms. You may not:

  • Provide false or misleading information
  • Impersonate any person or entity
  • Interfere with or disrupt our website or services
  • Attempt to gain unauthorised access to our systems
  • Use our services for any illegal or fraudulent purpose

Orders, Pricing and Transactions

Prices and product availability are shown on our website and may change at any time. All orders are subject to acceptance and to stock availability. We may refuse, cancel or limit an order, and will refund you if we do so.

Where you sign up to a subscription, your chosen products ship and bill on a recurring basis until you cancel. You can change, pause or cancel your subscription at any time in line with our Subscription Policy. All purchases are voluntary and are completed when you place an order and payment is taken.

Product Use and Disclaimer

Our products are cosmetic skincare products for external use only. Results vary from person to person and are not guaranteed. Our products and any information we provide are not intended to diagnose, treat, cure or prevent any medical condition and are not a substitute for professional medical advice. We recommend a patch test before first use, and that you discontinue use and seek advice if irritation occurs.

Disclaimers and Limitations

As-is service

Our website and services are provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the website will be uninterrupted or error-free.

Limitation of liability

To the maximum extent permitted by law, Nireva shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our website, services or products, even if we have been advised of the possibility of such damages.

Intellectual Property

All content on our website, including text, graphics, logos, images and software, is the property of Nireva or its licensors and is protected by copyright, trademark and other intellectual property laws. You may not reproduce, distribute, modify or create derivative works from our content without our express written permission.

User Information and Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of your information as described there.

SMS / Text Messaging Terms

A2P messaging compliance

Nireva complies with all applicable A2P (Application-to-Person) messaging regulations, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, CTIA guidelines and carrier-specific requirements.

Consent requirements

By providing your mobile phone number and expressly opting in (for example, by checking a consent box at checkout or opting in through our website), you consent to receive text messages from Nireva at the number provided. Your consent is specific to the message types you select:

  • Transactional messages: order confirmations, shipping and delivery updates, subscription reminders, customer service responses and account or security alerts.
  • Marketing messages: promotional offers, discounts, new product launches, restock alerts and skincare tips (optional and separate from transactional consent).

Providing your phone number alone does not constitute consent. Marketing consent is optional and is never required to make a purchase.

Message frequency

Message frequency varies. Marketing messages are typically up to around 6 per month. Transactional messages are sent as needed in relation to your orders and subscriptions.

Message and data rates

Message and data rates may apply based on your mobile carrier's plan. You are responsible for any charges from your carrier for receiving text messages. Contact your carrier for details.

Supported carriers

Our SMS service is available on major U.S. carriers, including AT&T, T-Mobile and Verizon. Carrier coverage and message delivery are not guaranteed.

How to opt out (STOP)

You can opt out at any time by replying STOP, END, QUIT, CANCEL or UNSUBSCRIBE to any message, or by emailing us at [email protected]. After you opt out, you will receive one final confirmation message. You may briefly continue to receive messages already in transit.

How to get help (HELP)

Reply HELP or INFO to any message, or email us at [email protected] for assistance.

Your mobile information is never shared for marketing. Your SMS consent and mobile phone number are not shared with any third parties or affiliates for their own marketing purposes. Text messaging originator opt-in data and consent are not shared with any third parties. We share your mobile number only with the SMS providers and carriers required to deliver our messages, under confidentiality agreements.

Consent revocation and re-consent

You can revoke consent at any time using the opt-out methods above. If you wish to receive messages again, you may re-consent by opting in through our website again, contacting us, or replying START.

Third-Party Services

Our services may integrate with or link to third-party services, including payment processors and software providers. We are not responsible for the actions or policies of these third parties.

Indemnification

You agree to indemnify and hold harmless Nireva, its officers, employees and agents from any claims, damages, losses or expenses arising from your use of our services or violation of these Terms.

Modification of Terms

We may modify these Terms at any time. Changes are effective when posted to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

Termination

We may suspend or terminate your access to our services at any time, with or without cause or notice. Upon termination, your right to use our services will immediately cease.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Nireva regarding the use of our services.

Contact Us

If you have questions about these Terms & Conditions, please contact us:

Nireva
390 NE 191st St #8804
Miami, FL 33179, United States
Email: [email protected]
Phone: +1 786-807-3211